FAQ – Motofy.us
"Motofy FAQ – Shipping, Returns, Orders & Product Support"
Description:
"Find answers about Motofy.us orders, shipping, returns, warranties, and product support. Learn how to track your order, start a return, and get help with our car gadgets."
General FAQs
1. What is Motofy.us?
Motofy.us is your trusted online destination for car gadgets, tools, and accessories — from jump starters and diagnostic scanners to dash cams, chargers, and more — designed to make your driving experience safer and smarter.
2. Do you ship across the USA?
Yes! We ship nationwide using trusted carriers.
3. How long does shipping take?
Orders are processed in 1–3 business days and typically arrive in 5–10 business days.
4. How do I track my order?
Once shipped, you’ll receive an email with tracking details so you can follow your order’s journey.
5. What payment methods do you accept?
We accept major credit/debit cards, PayPal, and secure online payment methods.
6. Can I cancel or change my order?
If your order hasn’t shipped, contact us at support@motofy.us immediately, and we’ll try to accommodate changes or cancellations.
7. Can I return or exchange my purchase?
Yes! You can return unused items within 15 days in their original packaging. If your product is defective or incorrect, we’ll replace it at no cost.
8. Do your products come with a warranty?
Many of our products include manufacturer warranties. Check the product page or contact us for more details.
9. How do I contact support?
Reach out via support@motofy.us or through our Contact Us page. We aim to reply within 24 hours.
10. Do you offer discounts or promotions?
Yes! Sign up for our newsletter to get updates on exclusive deals, promotions, and new arrivals.
Product‑Specific FAQs
1. How do I use my car jump starter?
Our jump starters are plug‑and‑play. Simply connect the clamps to your battery terminals, power on the device, and start your vehicle. Detailed instructions are included with every product.
2. Are OBD2 scanners easy to use?
Yes! Just plug the scanner into your car’s OBD2 port (usually under the dashboard) and follow the on‑screen instructions.
3. How do I install a dash cam?
Most dash cams are mount‑and‑plug devices. Use the adhesive mount to place the camera, then connect it to your car’s power outlet.
4. Can I use Motofy tire inflators on bikes and other inflatables?
Absolutely. Our inflators come with multi‑purpose nozzles for cars, bikes, sports equipment, and more.
5. Are wireless chargers compatible with all phones?
Our chargers are Qi‑compatible, meaning they work with most wireless charging‑enabled smartphones.